Over the next few weeks, the claims file in Avrios will be improved and changed. All your old claims will automatically be reflected in Avrios new format. In the following article we would like to inform you about the most important facts. First, we clarify the most common questions and then discuss how to import their old claims files into the new format.

Will my old claims be visible after the change?

Yes, all old claim will automatically be taken over by Avrios in the new format. See below for more details.

Will anything change in my claims costs?

No, the costs will be taken from the old claims and remain the same.

Can I assign my claims to all relevant insurance coverage categories?

Yes, in the new claim file there is a separate field for insurance coverage. You will have a choice between "full insurance", "partial coverage", "third party liability" and "third party debt".

Is there a way to document the circumstances of the claim in a structured way?

Yes, you will find different categories, such as "Glass Damage", "Theft", "Vandalism", "Damages caused by animals" and many more.

Will more vehicle parts be available for marking damages in the new claim file?

Yes, more parts will be added to allow more accurate documentation of the damage.

Can you also enter costs, insurance payments or deductibles in the new claims file without uploading an invoice?

Yes, you can manually enter costs for which you do not have an invoice. The same applies to payments from your insurance or a paid deductible.

Sometimes the drivers pay a part of the damage. Will it be possible to reproduce this?

Yes, a driver's payments can be entered directly without uploading a document.

Will all the numbers I entered be included in the total damage costs?

Yes, irrespective of whether it is an insurance payment, driver's contribution, taxes, deductible or other, everything is included correctly in the damage costs.

Are there different processes in Avrios, depending on how the claims are processed?

Yes, we want to enable you to handle your claims as efficiently as possible. That's why the settlement process adapts depending on whether you want to report the damage to the insurance or repair it at your own expense.

Will it be possible to view the history of a claim and add your own notes?

Yes, you will be able to add notes to claims and see a history of all damage-related events in each claim.

How are my old claims taken over in the new form?

Your claims are automatically imported into the new format by Avrios. It uses the current type of damage and translates it into a new kind in addition to the claim. In the following table you can see how your claims are taken over in the new file:

The new claim will also only have one claim. This facilitates the tracking of the current status and the analysis of damages. If you have multiple claims in your old claims we will add them together. However, we can only import one insurance name, which is why the name of the latest insured event is imported.