You have received an email/SMS about the driving licence check and have clicked on the link. The link opens in your browser (the internet on your smartphone) and you follow the first two steps. Now you have taken a photo of the front and uploaded it, but you cannot click on "Continue". What now?
This problem has little to do with Avrios, but much more to do with your web browser on your smartphone. Usually iPhones are affected, but logically other smartphone brands can also be affected. To fix this problem, we have four recommendations:
Clear your internet history (cookies, cache and history) on your phone. Example iPhone with Safari: To clear history and cookies, go to "Settings" > "Safari", and tap on "Clear history and website data".
Test the link again. If it still doesn't work, use a different web browser by copying and pasting the web link into the new web browser. All of our riders have had a great experience with Google Chrome, but other browsers work fine too.
If this doesn't work either, test the same link with a different smartphone or tablet.
For smartphone experts: To be 100% sure that your problem is not related to the browser, please use the incognito mode on your browser. You can find out exactly how this works here. If it still does not work, please contact us immediately. Our mail is: support@avrios.com